We hope that you are satisfied with all of your purchases through 4 Site Outdoors. However there may be situations when you will want to return a purchase. We provide a limited, 30-day money back guarantee, (minus applicable restocking fees) return option for products you purchase from us. (Bite Shoes have a 45 day comfort fit guarantee) Each return must be approved on a case by case basis.

Return Authorization Number Required

If you want to return a purchase, you must first contact Customer Service by e-mail (no phone calls) at service@4siteoutdoors.com to obtain a Return Authorization number, (RA#). Please provide a detailed explanation about why you wish to return the product.

Non Defective Products

All approved non-defective returns must be sent back in their original packaging in re-sellable condition, with all original components included. All approved returns will be subject to a restocking fee of a minimum 15%. A maximum of 75% restocking fee will be charged if the item cannot be resold (i.e. the item has been used, missing manuals or accessories, price stickers are affixed, packaging is damaged, discontinued items etc.). You will be responsible for all shipping costs for the return of non-defective products.

Please make sure you take the following steps when returning a product:

1. Make sure that the RA# is printed on the outside of your shipping box.
2. Put a letter inside your package that has the following information:
   1. Your name and address and telephone number.
   2. Your RA#
   3. A detailed description of why you are returning the product.
   4. Your order number.
3. You should keep the tracking carrier tracking number for your records.

Defective Products

Defective products will either be repaired, replaced or your account will be credited for the price of the defective product. All defective returns must be packaged in their original packaging or must be packaged securely to prevent damage in transit. Shipping cost of returning defective items are at the customers expense.

Cancellations

All orders placed for items that are not on *back-order will be processed immediately and shipped to you. (Please be aware that if you desire to cancel the item after is has been shipped, you will incure a minimum restocking fee of 15% and must pay for the shipping cost to return the item.)